Frequently Asked Questions

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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.

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Shopping Information

Do you offer international shipping?

Yes, Xotics ships internationally. Shipping rates and delivery times vary depending on the destination.

How can I track my order?

Once your order is shipped, you'll receive a tracking number via email. You can use this number to track your order through the courier's website.

Are your products available in physical stores?

Some Xotics products are available in select barbershops and beauty supply stores. Check the "Store Locator" section on the website for more details.

Payment Information

What payment methods do you accept?

Xotics accepts major credit cards, PayPal, Apple Pay, and other secure payment options available during checkout.

Can I use multiple payment methods for one purchase?

Currently, only one payment method can be used per transaction.

Is my payment information secure?

Yes, the website uses SSL encryption to ensure your payment and personal information is safe.

Order & Returns

What is your return policy?

Xotics accepts returns of unopened and unused products within 30 days of purchase. Contact customer support for return instructions.

How long does it take to process a refund?

Refunds are typically processed within 7-10 business days after the return is received and inspected.

Can I cancel or modify my order after placing it?

Orders can be canceled or modified within 24 hours of placement. After that, changes may not be possible as the order may already be processed.

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